Comments on: The Manual http://www.upsidedownturn.co.uk/the-manual/ We eat Credit Crunch for breakfast Tue, 05 Jul 2011 06:30:25 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: andy http://www.upsidedownturn.co.uk/the-manual/comment-page-1/#comment-10 andy Thu, 19 Feb 2009 13:17:46 +0000 http://www.upsidedownturn.co.uk/?p=67#comment-10 Yes, that is the bitter irony of this downturn - that the more people become cost-conscious the more they are driven towards just the sort of big businesses that give us the sort of service outlined in The Manual. Yes, that is the bitter irony of this downturn – that the more people become cost-conscious the more they are driven towards just the sort of big businesses that give us the sort of service outlined in The Manual.

]]> By: Paolo http://www.upsidedownturn.co.uk/the-manual/comment-page-1/#comment-9 Paolo Thu, 19 Feb 2009 13:14:05 +0000 http://www.upsidedownturn.co.uk/?p=67#comment-9 I hope that small businesses in the recession can survive with their focus on customer service. I hope that the "Price alone" ethos of the customer doesn't allow smaller businesses to go under. I hope that small businesses in the recession can survive with their focus on customer service.

I hope that the “Price alone” ethos of the customer doesn’t allow smaller businesses to go under.

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