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	<title>Upside Downturn &#187; Brands</title>
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	<description>We eat Credit Crunch for breakfast</description>
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		<title>End of the decADe</title>
		<link>http://www.upsidedownturn.co.uk/end-of-the-decade/</link>
		<comments>http://www.upsidedownturn.co.uk/end-of-the-decade/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 17:36:03 +0000</pubDate>
		<dc:creator>andy</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.upsidedownturn.co.uk/?p=436</guid>
		<description><![CDATA[I thought about doing a post on advertising since Upside Downturn started. And as the length of time between the last post and this one spiralled out beyond my expectations (and my control) the more the idea of managing to squeeze a post in before the end of the decade played on my mind.
I had [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-medium wp-image-443" title="sony_bravia_balls" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/sony_bravia_balls-300x222.jpg" alt="sony_bravia_balls" width="300" height="222" />I thought about doing a post on advertising since Upside Downturn started. And as the length of time between the last post and this one spiralled out beyond my expectations (and my control) the more the idea of managing to squeeze a post in before the end of the decade played on my mind.</p>
<p>I had fragments of posts written about various ads but they were little more than rants and I like to have something vaguely positive to say in my posts here. What tied it all together in the end was one of those pointless commercial TV countdown shows. The &#8216;50 Best Racist Sitcoms&#8217; sort of thing. This one billed itself as the 20 greatest ads of the decade. I guessed I could bear to sit through it because of two things.</p>
<p>1. The ability of the ITVplayer to fast forward and</p>
<p>2. The thought of seeing any of the Sony Bravia ads again.</p>
<p><span id="more-436"></span><img class="alignright size-medium wp-image-444" title="whassup-stone-2008" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/whassup-stone-2008-300x168.jpg" alt="whassup-stone-2008" width="300" height="168" />The fact that it&#8217;s Christmas also hopefully means that I can get away with not squeezing some sort of business lesson into the post and keep it light. That said I think the whole thing is pretty much a business lesson &#8211; all these ads whether you like them or not have increased the awareness of their individual brands beyond any expectation by simply being unique.</p>
<p>20. <a href="http://www.youtube.com/watch?v=JJmqCKtJnxM">Budweiser, Wassup</a>.<br />
The oldest one on the list. It was recently updated with a <a href="http://www.youtube.com/watch?v=Qq8Uc5BFogE">fantastic bitter-sweet<br />
internet-only spot</a> that wasn&#8217;t shown on this programme. I have to say I never joined<br />
in with repeating the catchphrase the ad is named after but still to this day overuse the words &#8216;True, true&#8217;.</p>
<p>19. <a href="http://www.youtube.com/watch?v=Zlzlcjg4-sg">Cadbury&#8217;s, Eyebrows</a>.<br />
Equal parts cute and creepy. I think this one is a winner for me mainly because I<br />
like <a href="http://www.youtube.com/watch?v=d55bIYcrHKQ">&#8216;Don&#8217;t﻿ stop the rock&#8217; by freestyle</a>. Not an obvious choice at all for the soundtrack and all the more impressive for it.</p>
<p><img class="alignright size-medium wp-image-440" title="howardhalifax0708_450x300" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/howardhalifax0708_450x300-300x200.jpg" alt="howardhalifax0708_450x300" width="300" height="200" />18. <a href="http://www.youtube.com/watch?v=uEVjbosMqFM">Halifax, Howard</a>.<br />
Most adverts that I detest are for products that aren&#8217;t aimed for me anyway (4-wheel<br />
drives, Bitter, Sanitary towels&#8230;) which slightly lets them off the hook. This one, along with one other on the list, is for a fairly universal product &#8211; banking.</p>
<p>Howard looks like something a police frogman would find looking on the bottom of a lake for a missing cBeebies presenter and pops up murdering some song or other with a cast of jolly Halifax staff. This set of adverts just go on and on and are so sickening I don&#8217;t think I&#8217;ve  ever watched one all the way through.</p>
<p><img class="alignright size-full wp-image-437" title="_38376037_kay300" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/38376037_kay300.jpg" alt="_38376037_kay300" width="300" height="180" />17. <a href="http://www.youtube.com/watch?v=TmPeqXfyYOM">John Smith, No nonsense</a>.<br />
I didn&#8217;t realise that this was why people have been going round saying &#8216;Ave it!&#8217; for the last few years. In fact, I&#8217;d never seen any of these ads before this programme.</p>
<p>I think this shows the importance of ad placement around shows your target market will watch. This obviously was, and why I missed them entirely. That&#8217;s not to say that I never see ads that are completely irrelevant to me. I watch lots of cookery shows and so get to see a lot of ads for Baileys, Hair Dye and Paolo Nutini.</p>
<p>16. <a href="http://www.youtube.com/watch?v=J8f4hpBGDYQ">Sure, Stuntmen</a>.<br />
Perfectly positioned. Perfectly executed. A great ad with loads of impact that also<br />
succeeds in placing the product at the front of the mind. It&#8217;s the way they all play<br />
it so cool and collected.</p>
<p>15. <a href="http://www.youtube.com/watch?v=2dFEJWNFC9o">Calsburg, 2006 world cup</a>.<br />
The one where the footballing legends play the pub team. They filmed them playing<br />
for 6 hours solid, apparently. Lots of brands have tried the &#8216;bringing football to<br />
the streets&#8217; angle over the years but here, for once, it actually succeeds.</p>
<p>14. <a href="http://www.youtube.com/watch?v=2Bb8P7dfjVw">Sony Bravia, Balls</a>.<br />
Stunning. The ultimate advert. The act of doing something for real is what gives<br />
this the extra push to perfection. The effort is always worth it. Just compare The<br />
Dark Knight to the two Matrix sequels!</p>
<p>13. <a href="http://www.youtube.com/watch?v=l1cZiBFZMio">Volkswagen, Singing in the rain</a>.<br />
A risky move, updating the song and the dance, but it works. I couldn&#8217;t have named<br />
you the product before I wrote it down while watching this, though.</p>
<p><img class="alignright size-medium wp-image-439" title="citroen-transformer" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/citroen-transformer-300x164.jpg" alt="citroen-transformer" width="300" height="164" />12. <a href="http://www.youtube.com/watch?v=4dilUbkP-PI">Citroen C4, Robot</a>.<br />
Just great. Everybody loves the transformer cars.</p>
<p>11. <a href="http://www.youtube.com/watch?v=1WlRcXIO5ik">Barclaycard, Waterslide</a>.<br />
Another great, fun ad. Couldn&#8217;t have told you who it was for though, even though the product is not only featured in the ad but used as well!</p>
<p>10. <a href="http://www.youtube.com/watch?v=5gaG1_xXzd4">PG tips, Monkey &amp; Al</a>.<br />
I must have seen it at some point but it didn&#8217;t really register. Do people remember Morcombe and Wise sketches from 40 years ago well enough for them to be used as references?</p>
<p><img class="alignright size-medium wp-image-438" title="Bravia_paint" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/Bravia_paint-300x167.png" alt="Bravia_paint" width="300" height="167" />09. <a href="http://www.youtube.com/watch?v=GURvHJNmGrc">Sony Bravia, Paint</a>.<br />
More genius. Creating beauty out of the ordinary. The end of this ad with the shot of the playground and the sound of the paint &#8216;rain&#8217; falling is too lovely for words.</p>
<p>08. <a href="http://www.youtube.com/watch?v=FARnbRBWKGg">John West salmon, Bear fight</a>.<br />
Was amusing at the time but now just reminds me of the horrible cascade of viral ads that came along in its wake.</p>
<p>07. <a href="http://www.youtube.com/watch?v=mUZrrbgCdYc">T-mobile, Flashmobbing</a>.<br />
Never seen this before this programme aired. A great example of a large brand taking<br />
hold of a trend and getting it completely and utterly wrong. It couldn&#8217;t look any less spontaneous if it tried. I&#8217;ve followed the FlashMob thing on the net since it started and, unusually for me, will go out of my way to watch videos of them so I have some reference. This ad just flops for me and more than any of the others that I don&#8217;t really like I just don&#8217;t understand how this one ended up on this list. The very worst part is the utterly horrific medley of dancing hits that is stuck on it.</p>
<p>Wrongly pitched and just plain wrong.</p>
<p>06. <a href="http://www.youtube.com/watch?v=ZMzoWqnTb5I">Guiness, Tipping point</a>.<br />
A good title for this ad for me as I think it was probably the tipping point where Guiness stopped making good adverts. What should have been fun and visually interesting just comes out twee and dull.</p>
<p>05. <a href="http://www.youtube.com/watch?v=TnzFRV1LwIo">Cadburys, Gorilla</a>.<br />
A real puzzle. Most things that I dislike I can at least see how other people do like, or, as I&#8217;ve mentioned, are so obviously angled towards other people that I don&#8217;t spend much time thinking about them. This really made me feel a disconnctedness, though. I thought it was terrible. I couldn&#8217;t understand how such an average setup with such an bland song could be so popular.</p>
<p>It&#8217;s not even as though I don&#8217;t like &#8216;In the air tonight&#8217;. In fact, I think I own it. It&#8217;s just so average that it doesn&#8217;t register. The sort of thing that you&#8217;d hear in the background in the cafe in Eastenders. As for the people who gushed over the &#8216;realistic&#8217; gorilla. Really? Come on&#8230;</p>
<p>04. <a href="http://www.youtube.com/watch?v=_ve4M4UsJQo">Honda, Cog</a>.<br />
Another example of an ad that started out as a viral. The difference here is that this one worked. Clever, relevant marketing.</p>
<p>03. <a href="http://www.youtube.com/watch?v=M0mXUC0cUPg">Compare the Meerkat</a>.<br />
A cute animal and a catchprase is pretty much all you need for a successful ad but Compare the Market had the added presence of mind to tie that into the name of their product. Considering that it&#8217;s one of the least memorable names in one of the least memorable marketing sectors that&#8217;s a genius move.</p>
<p><img class="alignright size-medium wp-image-442" title="pudding tester_431x300" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/12/pudding-tester_431x300-300x208.jpg" alt="pudding tester_431x300" width="300" height="208" />02. <a href="http://www.youtube.com/watch?v=HLv77vwD2ts">Skoda, Cake</a>.<br />
I presume the soundtrack couldn&#8217;t have come cheap, and neither did the ad itself. The problem is that the soundtrack doesn&#8217;t really fit the ad&#8217;s content and the ad&#8217;s concept is more clever than watching it play out. A puzzle that this ended up at number two. Of course, number one won&#8217;t be any suprise. The most parodied, the most admired, the sexiest, the classiest, the most copied ad &#8211; it can&#8217;t be anything except <a href="http://www.youtube.com/watch?v=EHFKE6PD_6U">M&amp;S food</a>. Apart from, erm&#8230;. it isn&#8217;t. It&#8217;s&#8230;.</p>
<p>01. <a href="http://www.youtube.com/watch?v=S4tFzuFGUOI">Hovis, through the years</a>.<br />
Well. I think I&#8217;ve seen it. But it never really registered. Even seeing it now it doesn&#8217;t seem to have the epic feel that other people obviously think it has. It obviously works well for Hovis but why on earth were M&amp;S left out of the list?</p>
<p>There you have it, the top 20 ads of the decade. A nice list to look back on as, sometimes, it seems that advertising is as devoid of creativity as other mediums. Let&#8217;s see what the next decade brings us&#8230;</p>
<p align="left"><a class="tt" href="http://twitter.com/home/?status=End+of+the+decADe+http://foaey.th8.us" title="Post to Twitter"><img class="nothumb" src="http://www.upsidedownturn.co.uk/wp-content/plugins/tweet-this/icons/tt-twitter.png" alt="Post to Twitter" /></a> <a class="tt" href="http://twitter.com/home/?status=End+of+the+decADe+http://foaey.th8.us" title="Post to Twitter">Tweet This Post</a></p>]]></content:encoded>
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		</item>
		<item>
		<title>Stinger</title>
		<link>http://www.upsidedownturn.co.uk/rustic/</link>
		<comments>http://www.upsidedownturn.co.uk/rustic/#comments</comments>
		<pubDate>Fri, 08 May 2009 12:39:31 +0000</pubDate>
		<dc:creator>andy</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.upsidedownturn.co.uk/?p=229</guid>
		<description><![CDATA[I went to lunch at the new River Cottage cafe in town. I have to say that the food was faultless. That and the values he runs the place by make it a winner but there was a one, quite big problem: the cost.
The prices charged were presumably so high because no corners were cut [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-medium wp-image-325" title="nettles" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/nettles-300x233.jpg" alt="nettles" width="300" height="233" />I went to lunch at the new River Cottage cafe in town. I have to say that the food was faultless. That and the values he runs the place by make it a winner but there was a one, quite big problem: the cost.</p>
<p>The prices charged were presumably so high because no corners were cut in the ethical sourcing of ingredients (that and Bath&#8217;s sky-high business rates!) and, as I mentioned, the quality of what was on the plate was fantastic.  But there was an issue with the overall <em>experience</em>. The setting was nice (in the foyer of an old cinema) and the decoration simple and taseful but really basic. On the downside, the chairs were uncomfy, the presentation sloppy,  the portions small, the staff were forgetful and the service chaotic.</p>
<p><span id="more-229"></span><code><div id="post-ad"><script type="text/javascript"><!--
google_ad_client = "pub-5906581321031583";
google_ad_slot = "9333086016";
google_ad_width = 250;
google_ad_height = 250;
//--></script>
<script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"></script>
</div> </code>None of that would have really mattered had it been &#8216;just a cafe&#8217; or had been priced more reasonably. I know that the whole River Cottage thing is about keeping things local, natural, inclusive and simple but the experience didn&#8217;t match up to, for instance, the Jamie Oliver restaurant in town. There the food is also faultless but so is everything else! The Oliver brand isn&#8217;t present everywhere your eyes rest, the service is slick, the decor perfect, the presentation immaculate and the end result is a memorable place to eat.</p>
<p>The lesson here is branding. If you are trading on a name you need to make sure that the experience you give people is what they would expect from it. And that experience is much more than just the product itself.</p>
<p align="left"><a class="tt" href="http://twitter.com/home/?status=Stinger+http://f5bw7.th8.us" title="Post to Twitter"><img class="nothumb" src="http://www.upsidedownturn.co.uk/wp-content/plugins/tweet-this/icons/tt-twitter.png" alt="Post to Twitter" /></a> <a class="tt" href="http://twitter.com/home/?status=Stinger+http://f5bw7.th8.us" title="Post to Twitter">Tweet This Post</a></p>]]></content:encoded>
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		<title>10 iphone apps money can’t buy</title>
		<link>http://www.upsidedownturn.co.uk/10-iphone-apps-money/</link>
		<comments>http://www.upsidedownturn.co.uk/10-iphone-apps-money/#comments</comments>
		<pubDate>Thu, 07 May 2009 08:55:53 +0000</pubDate>
		<dc:creator>Paolo</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[downturn]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[recession]]></category>

		<guid isPermaLink="false">http://www.upsidedownturn.co.uk/?p=233</guid>
		<description><![CDATA[Recently I&#8217;ve been looking for an idea for an iphone app to develop. Apple have announced they&#8217;ve had over 1 billion app downloads, which makes it a recession busting industry, and one that it&#8217;d be very nice to be a part of. Here are some of the ideas that didn&#8217;t make my final cut:

twitterpunch
Ever wondered [...]]]></description>
			<content:encoded><![CDATA[<p>Recently I&#8217;ve been looking for an idea for an iphone app to develop. Apple have announced they&#8217;ve had over 1 billion app downloads, which makes it a recession busting industry, and one that it&#8217;d be very nice to be a part of. Here are some of the ideas that didn&#8217;t make my final cut:</p>
<h2><img class="size-full wp-image-235 alignnone" title="twitter iphone" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/twitter-iphone.png" alt="twitter iphone" width="80" height="80" /></h2>
<h2>twitterpunch</h2>
<p>Ever wondered why you tweet pictures of your cat, tweet about the cost of organic food, or tweet about your social incompetence? Help is at hand, this app will punch you every time you twitter; not just when you do lame, naval gazing tweets.</p>
<h2><img class="size-full wp-image-234 alignnone" title="iphone boat" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/iphone-boat.png" alt="iphone boat" width="80" height="80" /></h2>
<h2>boat</h2>
<p>Useful if you are stuck on an island based reality tv show with 12 muppets and a conflict-baiting camera crew.</p>
<p><span id="more-233"></span></p>
<h2><img class="size-full wp-image-236 alignnone" title="iphone pillow" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/iphone-pillow.png" alt="iphone pillow" width="80" height="80" /></h2>
<h2>ipillow</h2>
<p>Really fricking handy when you are on long flights, or pesky train-replacement buses.</p>
<h2><img class="size-full wp-image-237 alignnone" title="iphone vegetable tracker" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/iphone-vegetable-tracker.png" alt="iphone vegetable tracker" width="80" height="80" /></h2>
<h2>vegitracker</h2>
<p>Grr! Rip off farmers markets. Simply take a photo of the offending £7 organic vegetable, and this app simultaneously gives you its <em>real</em> supermarket price and tells you what it is; &#8216;purple sprouting broccoli&#8217; ah!</p>
<h2><img class="size-full wp-image-238 alignnone" title="iphone wife" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/iphone-wife.png" alt="iphone wife" width="80" height="80" /></h2>
<h2>shawifezam</h2>
<p>Make ill communication between you and your partner an historical footnote, by holding your iphone up to your wife/girlfriend mid rant, even 2 seconds is enough, and it will translate to what they <em>really</em> mean. &#8220;babble babble babble babble&#8221;, ah <em>shawifezam</em> says: &#8216;Pay <em>me</em> more attention rather than wanking over that fucking iphone&#8217;.</p>
<h2><img class="size-full wp-image-239 alignnone" title="catnav" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/catnav.png" alt="catnav" width="80" height="80" /></h2>
<h2>catnav</h2>
<p>Ever wondered where Flossy goes in the day? Does she really shit in your neighbours garden, as per their allegations? This app tracks your cat&#8217;s position on Google maps and publishes it to other <em>catnav</em> users, so you can see your kitty neighbourhood and perhaps impose a curfew if she is fraternizing with that unsavoury tom from number 57.</p>
<h2><img class="size-full wp-image-240 alignnone" title="iphone pro" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/iphone-pro.png" alt="iphone pro" width="80" height="80" /></h2>
<h2>iphone pro app</h2>
<p>This app increases battery life, gives you a 5mp xenon flash camera, enables MMS messages and gives you the connectivity of Bluetooth all for $4.59.</p>
<h2><img class="size-full wp-image-241 alignnone" title="bushcutter app" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/bushcutter-app.png" alt="bushcutter app" width="80" height="80" /></h2>
<h2>bushcutter</h2>
<p>Ditch dragging that epilator on holiday, this app makes light work of even the most forest-like unsightly bikini line.</p>
<h2><img class="size-full wp-image-242 alignnone" title="twat tagger" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/twat-tagger.png" alt="twat tagger" width="80" height="80" /></h2>
<h2>twat tagger</h2>
<p>Take a photo of any twat, any where in the world, and this app will automatically geotag the photo and adds the person to an online facial recognition database so other app users can be alerted when they&#8217;ve enter a neighbourhood with a high propensity of twats.</p>
<h2><img class="size-full wp-image-243 alignnone" title="owl manager" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/05/owl-manager.png" alt="owl manager" width="80" height="80" /></h2>
<h2>owl unlimited</h2>
<p>Having a problem keep track of all your owl&#8217;s? This app brings owl management to a whole new level. With geo-owling, feather tracking, and falconry glove care tips all in one place. Solving life&#8217;s little problems one app at a time.</p>
<p>Feel free to add <em>your suggestions</em> for<strong> iphone apps that money can&#8217;t buy </strong>in the comments&#8230;  Until next time.</p>
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		<title>Walk on by</title>
		<link>http://www.upsidedownturn.co.uk/walk-on-by/</link>
		<comments>http://www.upsidedownturn.co.uk/walk-on-by/#comments</comments>
		<pubDate>Wed, 22 Apr 2009 13:26:02 +0000</pubDate>
		<dc:creator>andy</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.upsidedownturn.co.uk/?p=184</guid>
		<description><![CDATA[Walkers crisp&#8217;s new ad campaign is very clever and works from most angles. It has involvement from the public at all stages and a great TV ad (unlike the horrendously misjudged &#8216;Mud, glorious mud&#8217; from last year!). The supporting website is bloated and not very well thought out, but even there the content is good.

People [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-medium wp-image-215" title="Chilli chocolate" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/04/dsc_1688-300x199.jpg" alt="Chilli chocolate" width="300" height="199" />Walkers crisp&#8217;s new ad campaign is very clever and works from most angles. It has involvement from the public at all stages and a great TV ad (unlike the horrendously misjudged &#8216;Mud, glorious mud&#8217; from last year!). The <a href="http://www.walkers.co.uk/flavours/" target="_blank">supporting website</a> is bloated and not very well thought out, but even there the content is good.</p>
<p><span id="more-184"></span></p>
<p>People invent new crisp flavours and then 6 are chosen to be put into temporary production. Eventually one is chosen in an online poll to become a new, permanent flavour in the Walkers lineup. The end results are mostly great, but there&#8217;s one flavour that needs highlighting for discussion; Chilli and chocolate. This scores top marks on concept (classic combination) and on execution (the flavours are clearly defined and tasty). The reason it falls down is delivery, because it doesn&#8217;t work at all when you add potatoes into the equation and makes the whole thing taste, well, <em>wrong</em></p>
<p><em></em>There is a logic to this. Most of the other flavours have potato integral to their makeup. For example the fish &amp; chips (the chips), builders breakfast (hash browns), the Bhaji (an integral starchiness that&#8217;s needed) and even for the other two it makes a natural carrier for their flavours.</p>
<p>What chilli and chocolate&#8217;s downfall comes down to is logistics. As a delivery mechanism the crisp is just wrong, and when you&#8217;re ultimately flogging crisps rather than flavours that&#8217;s not a good thing.<code><div id="post-ad"><script type="text/javascript"><!--
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<p>Do you have any great ideas that will clash with what your core business is trying to sell? Best to think about it now before you end up at the bottom of the result table.</p>
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		<title>Today was a good day</title>
		<link>http://www.upsidedownturn.co.uk/today-was-a-good-day/</link>
		<comments>http://www.upsidedownturn.co.uk/today-was-a-good-day/#comments</comments>
		<pubDate>Fri, 06 Mar 2009 17:23:08 +0000</pubDate>
		<dc:creator>andy</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[whinging]]></category>

		<guid isPermaLink="false">http://www.upsidedownturn.co.uk/?p=123</guid>
		<description><![CDATA[You might have a day like I had yesterday at some point: the kids were being rude, both morning meetings were cancelled at the 11th hour, the lunch meeting was cancelled by text (20 minutes after it was due to start and just as the food I had ordered while waiting turned up at my [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-125" title="gloomy" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/03/gloomy.jpg" alt="gloomy" width="300" height="200" />You might have a day like I had yesterday at some point: the kids were being rude, both morning meetings were cancelled at the 11th hour, the lunch meeting was cancelled by text (20 minutes after it was due to start and just as the food I had ordered while waiting turned up at my table) plus it rained (on the day I had decided to walk). The meetings were all efforts to attract more business and I could have been doing something far more useful with my time than wondering round in the rain feeling despondent.</p>
<p><span id="more-123"></span></p>
<p>I wanted to make something positive of the day so I put everything I had to do to one side and completed the following exercises:</p>
<p><span><span style="font-family: Arial;"><div id="post-ad"><script type="text/javascript"><!--
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</div></span></span>1. I re-assessed the value of those clients/people I had meetings with and not only made a decision on whether to bother setting another date for them but also assessed their potential future value to my company and produced a strategy for dealing with them based on that.</p>
<p>2. While changing out of my wet clothes I went through the list of things I could have done while I was out and about and made sure I put a system in place to remember things that I had always left to chance in the past.</p>
<p>3. I spent the rest of the day on one of the projects that sits on the sidelines of my work (like this site).</p>
<p>I have a list of these projects and they make up the sort of things that aren&#8217;t part of your everyday work but aren&#8217;t purely personal projects &#8211; they occupy a sort of middle ground of stuff you&#8217;d love to achieve but that are also useful professionally. This could be anything from learning PHP to getting yourself a digital camera so you don&#8217;t have to farm out work next time a client asks you to take pictures of their office for the website. All useful things on a professional level but also satisfying as achievements in themselves.</p>
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		<title>Dead British Brands</title>
		<link>http://www.upsidedownturn.co.uk/dead-british-brands/</link>
		<comments>http://www.upsidedownturn.co.uk/dead-british-brands/#comments</comments>
		<pubDate>Tue, 27 Jan 2009 10:41:31 +0000</pubDate>
		<dc:creator>andy</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[whinging]]></category>

		<guid isPermaLink="false">http://www.upsidedownturn.co.uk/?p=15</guid>
		<description><![CDATA[Dead British Brands are where we think of a few words about the brand and how it conducted itself in life, as well as in death, and if there are any lessons we can take from that.]]></description>
			<content:encoded><![CDATA[<h3>No. 1 in an occasional series &#8211; MFI<img class="alignright size-full wp-image-85" title="mfi_quality_built_in" src="http://www.upsidedownturn.co.uk/wp-content/uploads/2009/01/mfi_quality_built_in1.jpg" alt="mfi_quality_built_in" width="300" height="92" /></h3>
<p>Where we try and stay away from the nostalgia that swamps an occasion like the closing of Woolworths and think of a few words to say about the brand and how it conducted itself in life, as well as in death, and if there are any lessons we can take from that.</p>
<p><span id="more-15"></span>My only dealings with MFI were buying a kitchen from them a few years ago. It was a disaster. You go in and choose a kitchen and then they send one of their &#8216;recommended fitters&#8217; to come and price putting it in. What happened with us was that our fitter went down with appendicitis a day into fitting our kitchen and none of the replacement fitters who MFI sent would finish the job (or fix the crap job the first guy had done) for the same price. MFI couldn&#8217;t care less and spent 3 weeks trying to distance themselves from the fitting process.</p>
<p><span><span style="font-family: Arial;"><div id="post-ad"><script type="text/javascript"><!--
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</div></span></span>Now, I&#8217;m  not suggesting that poor customer service is the reason MFI went out of business, but I certainly told everyone I knew how bad they were.  Bad service sticks in your customer&#8217;s minds for longer than good service. Four years after the kitchen fiasco and MFI closes down. We raise a glass in celebration in our house.</p>
<p>The lesson is this: if you are providing a service, or even recommending a service, you have to take responsibility for it. Get suppliers you can trust, empower your employees to answer customers questions and if there is a problem with a link in your chain &#8211; <strong>fix it</strong>.</p>
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